Privacy Policy
1. Introduction
This Privacy Policy explains how Osia International ("Osia," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website or wholesale trade portal.
2. Information We Collect
- Account information: company name, contact name, email address, phone number, country, and password (stored securely, never in plain text).
- Order information: products viewed and ordered, order history, and payment status. Orders are currently paid by wire transfer, with PayPal available as an additional option — either way, we do not store your card, bank, or PayPal account details on our servers.
- Usage information: login timestamps, used to show you what's new in our catalog since your last visit.
3. How We Use Your Information
- To create and manage your wholesale trade account.
- To process and fulfil your orders, including generating invoices.
- To send you newsletters about new products and collections, only if you've opted in. You can unsubscribe at any time.
- To communicate with you about your account or orders.
4. How We Protect Your Information
Passwords are stored using industry-standard one-way hashing, never in plain text. Access to client data is restricted to authorized Osia staff. Payments are made directly to us by wire transfer or PayPal — we do not process or store your card or bank details on our servers.
5. Third-Party Sharing
We do not sell your personal information. We share information only with:
- Payment processors (e.g. PayPal, where used) to complete transactions.
- Service providers who help us operate the website (e.g., hosting), bound by confidentiality obligations.
- Authorities, where required by law.
6. Cookies
We use essential cookies to keep you logged in and remember your session. We do not use third-party advertising or tracking cookies.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at the details below. You may unsubscribe from newsletters at any time via the link in any newsletter email, or by contacting us directly.
8. Data Retention
We retain your account and order information for as long as your account is active, and as needed to comply with legal and accounting obligations thereafter.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the site after changes constitutes acceptance.
10. Governing Law
This Policy is governed by the laws of the Hong Kong Special Administrative Region.
11. Contact Us
Osia International
Unit 9D, 8 Hart Avenue Plaza, Tsim Sha Tsui, Kowloon, Hong Kong
Tel: (852) 2368-1088
Email: web@osiaintl.com